Refund policy

At OK Nutts, we strive to ensure that all our products are delivered to you in the best quality and condition. Due to the nature of our products, which fall under the food category, returns are generally not accepted. However, in order to maintain customer trust and satisfaction, we do allow returns, replacements, or refunds under specific and valid conditions, subject to verification by our customer support team. By placing an order on our website, you agree to the terms and conditions mentioned in this Return & Refund Policy.

Customers may request a return, replacement, or refund only in cases where the product received is damaged, defective, expired, or different from what was originally ordered. Any request for return or refund must be raised within 3 days of delivery by contacting our support team via email at support@oknutts.com
. The request must include complete details such as order ID, product name, clear images of the product received, and the batch details visible on the packaging, along with a proper description of the issue. Requests raised beyond this time frame may not be entertained.

All returned products must be unused and in the same condition as received, along with original packaging, invoice, and labels intact. Products that are opened, used, tampered with, or not in their original condition may not be eligible for return, refund, or replacement. OK Nutts reserves the right to reject any return request if the product does not meet the above conditions.

Once the returned product is received and inspected by our team, we will notify you regarding the approval or rejection of your refund or replacement request. If approved, we will initiate the replacement (subject to product availability) or process the refund accordingly.

For orders paid via prepaid methods (credit card, debit card, UPI, net banking), the refund will be initiated within 5 working days after approval and may take up to 7–14 working days to reflect in your account depending on your bank or payment provider. For Cash on Delivery (COD) orders, customers will be required to share valid bank account details (such as cancelled cheque or passbook copy) for processing the refund, which will be initiated within 3 working days of approval.

In case of delays in receiving the refund, customers are advised to first check with their bank or payment provider, as there may be processing delays beyond our control. OK Nutts shall not be held responsible for delays caused by banking systems, payment gateways, or external factors.

It is important to note that OK Nutts reserves the right to modify, limit, or cancel any return, refund, or replacement request in order to comply with business, legal, and operational requirements. This policy is subject to change without prior notice, and customers are advised to review it periodically.

For any queries or assistance related to returns or refunds, you may contact us at support@oknutts.com
, and our team will be happy to assist you.